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Support Engineer Hardware and Software

Stad Brussel Vast dienstverband View Job Description
Our client is looking for a bilingual (FR/NL) Support Engineer to provide hands-on technical support for hardware, software, networks, and telephony. You'll play a key role in maintaining smooth daily operations, setting up workstations, and supporting IT-related projects and processes.

Toegevoegd 16/04/2025

  • Dynamic company with short communication lines
  • Attractive salary package with extra-legal benefits

Over onze klant

Insurance company which offers tailored insurance solutions and personalized service to tens of thousands of members in the medical industry.

Functie

Within the ICT department, you will be responsible for:



  • Providing technical assistance and support to the internal staff regarding hardware, software, and network issues (routers, LAN and WAN networks, etc.), VDI, VPN, telephony, etc.


  • Installing and configuring new systems, e.g. for new employees (servers, printers, workstations, routers, peripherals, programs, and software), as well as setting them up, maintaining them, or replacing them.


  • Participating in the configuration, implementation, and maintenance of telephony and all other communication tools.


  • Contributing to writing documentation and testing new applications or features.


  • Assisting in organizing internal training sessions on new IT tools.


  • Ensuring appropriate communication and accurate information to ICT management in case of incidents, and participating in improvement initiatives regarding documentation and existing processes.


  • Acting as an executor within Service Management processes: Incident Management, Service Request Management, Problem Management, Change Management & Configuration Management (CMDB), etc.


    • Within this context, tasks may be assigned to you by the Service Delivery Coordinator.


  • Executing tasks within projects. Tasks may be assigned to you by the Project Manager.

Profiel



  • A higher education degree in Computer Science (ICT) or equivalent.


  • Good knowledge of hardware (workstations, printers, etc.) as well as network environments (routers, LAN and WAN).


  • Proven experience in technical support is essential.


  • Active knowledge of VDI and monitoring tools is an asset.


  • Excellent active knowledge of Dutch and French (mandatory).


  • A thorough, structured working approach without being overly detail-oriented, respect for organizational standards (e.g., planning), a proactive attitude, and strong team spirit.


  • A personality with the following traits: helpful and friendly, communicative, dynamic, stress-resistant, and persistent.


  • A flexible mindset that goes beyond the typical 9-to-5 schedule.



Aanbod

Stimulating role in a dynamic company with short communication lines, where the company culture is informal, open, and relaxed.

Contact
Roger Habineza
Referentienummer
JN-042025-6720444

Vacature samenvatting

Sector
Information Technology
Sub Sector
IT Support
Industrie
Insurance
Locatie
Stad Brussel
Contract Type
Vast dienstverband
Consultant naam
Roger Habineza
Vacature referentie
JN-042025-6720444

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